Shipping & Returns

SHIPPING:

Canada and US: I offer free shipping on orders of $100 or more in Canada and US. Orders up to $59.99 will be $7.00 for shipping. Orders over $60.00 to $99.99 will be $25.00 for shipping

International: Shipping for all international orders will be calculated on checkout. Please note: All import duties are the responsibility of the buyer. There is an additional shipping charge for all oversized orders that will be calculated upon checkout.

 

RETURNS:

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, the painting or print must be clean, undamaged and in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact me here or at info@pamelapaulenkoart.com. If your return is accepted, I'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping costs are the responsibility of the buyer. 

As my prints are made on a print-on-demand bases, exchanges and approved returns on prints are subject to a 20% restocking fee. If you would like to contact me concerning any matter relating to this Refund Policy, you may do so.

You can always contact me for any return questions here or at info@pamelapaulenkoart.com

 

Damages and issues: 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as customized framing and prints), and digital products. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

OWNERSHIP OF THE ARTWORK: WHO ACTUALLY OWNS THE ARTWORK?

I retain all rights to all artwork I create. This includes the rights to the image of sold & commissioned original paintings. I retain the right to make reproductions of any and all artwork I create unless the collector has also purchased the full or partial rights to the artwork. To discuss purchasing the rights, contact me at info@pamelapaulenkoart.com. The collector or buyer may not reproduce the artwork in any way without written permission. If the artwork ends up being reproduced in a magazine or other media I only ask for credit. When you purchase an original painting you, the collector, have the right to display the artwork in your home or business but the artwork may not be resold or reproduced without my written permission.